This does not guarantee you can return it. You must register this product with Masterbuilt in order to have parts covered under the one year warranty. I’ve heard horror stories where others bought their grills on the Masterbuilt site and they put people off until the window is expired to return it. ONLY AFTER I SAID WE ARE RETURNING IT (as I was within a 2 day window of not being able to return back to Amazon)did the customer rep from masterbuilt call us as we’d left our number in the first email 2 weeks prior. I finally just emailed them to tell them we’d tried everything as my husband was willing to do everything within his power to get this grill to work properly. Our first email back simply described how the fan and temp gauge worked, Duh! The third email stated how to reset the trmo sensor with WiFi or to make sure the proper codes were showing. We received quite lame email instructions back for trouble-shooting. They have very poor customer service, as it’s virtually impossible to get ahold of anyone except via email and they make you jump through multiple hoops by locating the serial number and taking a photo and sending in a receipt to prove you actually own the grill BEFORE YOU CAN EVEN SEND AN EMAIL TO GET HELP! The grill’s biggest defect is in the apparatus that controls the fan and temperature. We’ve watched countless YouTube videos, emailed customer service several times, and tried to contact a live person. The irregular temp control makes thr meat unevenly cooked, under and over as you constantly have to troubleshoot the temp. It’s like having a Tesla that loses its charge driving down the road…expensive, nice concept, but worthless if you want to eat dinner before 10pm. It will take hours and hours and nothing but a big fat embarassment. Forget it if you have a large party or want to smoke ribs or a pork butt. We’ve had to always finish cooking out meat in the oven d/t it partially cooked because the grill fan continually shuts off after 15-20 min and does not turn back on until it gets all the way down to 100 degrees-clearly not enough heat to cook our meat. We have tried cooking meat on this grill several times and it does the same thing over and over. We’ve tried cooking on this grill several times even showing it off to friends and family because my husband was soooo excited about the ultimate design. The temp sensor can connect to Bluetooth if you desire to troubleshoot. There are two side vents to help regulate the temp/fan as well, but even then, the fan stays off until it goes back to 100F. AFTER THAT….the fan shuts off AND DOES NOT COME BACK ON until it reaches all the way down to 100 degrees F all the while you have your chicken or whatever else you are cooking is just sitting there on the grill barely warm. THE PROBLEM: It will only work as stated for the first 20 min- ie.,it will heat up, Fan will turn on until it gets to desired temp and then turn off until it drops 10-15 degrees, then back on to maintain that desired temp BUT FOR A SHORT PERIOD OF TIME of 20 min. You could cook a ton of stu ff on it….if it worked properly. We loved the fact that this grill could get up too 700 degrees and is gravity fed charcoal. This grill is the absolute perfect CONCEPT BUT WITH A FATAL FLAW DESIGN. The ultimate grill for serious grill masters. you can even, grill, bake, roast and so much more.We so wanted this grill to be the crème de le crème of grills. Includes flat top griddle and interchangeable grill grates which allow you to sear and smoke at the same time. Each probe will give a reading to the digital, WiFi, or Bluetooth controls to allow you to cook a variety of foods to their desired temperatures. The DigitalFan maintains the desired cooking temperature and the charcoal hopper holds up to 4.5kg of lump charcoal or 7kgs of briquettes for up to 10 hours of use and gravity ensures you have constant fuel to the fire.Īdd up to four meat probe thermometers to your Masterbuilt Gravity Series Barbeque. Just set the temp on the digital control panel or your smart device, and let the power of GravityFed™ charcoal grilling takeover. It’s the first widely available charcoal fuelled gravity fed cooking system that features grill, griddle and smoking options. The Masterbuilt Gravity Series is a true revolution in the outdoor cooking market. Have your mates drooling over your Masterbuilt Gravity Series Charcoal Grill & Smoker.
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